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Your next career move matters. We invite you to explore open positions at Clark Regional Medical Center, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you’re an experienced professional or just beginning your career, you’ll find opportunities to use your skills and expertise.

Call Center Supervisor

Winchester, Kentucky

Req ID 303342 Post Date May. 09, 2025 CategorySupport Services FacilityClark Regional Medical Center
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Clark Regional Medical Center

 Call Center Supervisor

Clark clinic Primary Care

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Clark Regional Medical Center is a 79 bed community hospital featuring updated technology including new and expanded services such as Diagnostic Services, larger capacity Emergency Services, home-like Labor and Delivery Suites, and a skilled nursing facility. The campus also includes a 45,000 square foot Medical Plaza housing the Clark Clinic, Diagnostic Center for Women, Center for Rehabilitation, Specialty Clinic and Anticoagulation Clinic.

Where We Are:

Winchester offers a truly original experience to all with so much to do and see. Just a short drive from Lexington, the “Horse Capital of the World,” and the Red River Gorge, you can experience all the beauty and excitement nature has to offer. 

Why Choose Us:

  • Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
  • Competitive Paid Time Off
  • Employee Assistance Program – mental, physical, and financial wellness assistance
  • Tuition Reimbursement/Assistance for qualified applicants
  • Membership discounts with local gyms and community businesses
  • Free Parking
  • And much more…

Required Skills:

  • Excellent customer service skills; communicates clearly and effectively as part of a team;
  • Excellent computer skills including Excel, Word, and Web applications
  • Detail oriented with above average organizational skills
  • Plans and prioritizes to meet deadlines
  • Ability to multitask and remain focused while managing a high-volume, time-sensitive workload
  • Determines, coordinate and supervise daily staffing assignments and levels.
  • Provides direction, orientation, training, coaching and mentoring to staff.
  • Performs or assists with performance evaluations and disciplinary actions.
  • Assesses and ensures quality of services delivered and facilitates staff development programs.
  • Ensures staff compliance with departmental and organizational policies, procedures and protocols.
  • Performs staff responsibilities as needed to fulfill required services levels.
  • Leads the handling and resolution of complex issues and complaints
  • Proficient computer skills. Exceptional customer service skills. Proficient and accurate data entry skills.
  • Ability to remain patient during long periods of telephonic hold times
  • Other duties as assigned as necessary and may vary at times, as needed, by your immediate supervisor or as directed by the company
  • Knowledge of health insurance concepts (i.e., Medicare, Medicaid, MCR Advantage Plans, HMO, PPO, etc.).

Minimum Qualification-                

  • High School diploma or equivalent, Required
  • Associate’s degree, Preferred
  • 2 years supervisor experience, Required

EEOC Statement:

Clark Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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