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Executive Ambulatory & Physician Services Market Director

Hickory, North Carolina

Req ID 7469-9867 Post Date Oct. 29, 2024 CategoryManagement and Supervisors FacilityFrye Regional Medical Center
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Job Summary

The Executive Ambulatory & Physician Services Market Director is responsible for the operational oversight and direction of assigned provider practice(s) and provider-based clinic(s). The Executive Market Director works in collaboration with the AVP of Operations and facility leadership, focused on implementing strategy for the physician group across the designated region (i.e. markets) by coordinating with other Market Director(s) and initiatives for provider based and practice operations and growth. Responsible for leadership of one or more Clinic Administrators and/or Clinic Managers.

 

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

  • To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
  • Support hospital strategy and clinic operations, leading the effective operation of designated clinic(s).Responsible for all aspects of clinic operations and growth, including maintenance of key metrics, financial reviews, and practice growth initiatives and revenue cycle analysis.
  • Accountable for coordinating the services of physicians and advanced practice providers across the designated region (i.e. markets) to support the hospitals’ strategies.
  • Improve access to care and create a frictionless experience for patients across and between the markets in designated region.
  • Interact on a biweekly basis and monthly meetings with providers, ensuring standards of communication and information are met and develop strategy on matters pertaining to clinic operational needs. this includes rounding in each clinic site on at least a monthly basis.
  • Responsible for ensuring monthly financial and work relative value unit (wRVU) reports, with comparisons to Medical Group Management Association (MGMA) wRVU benchmark data as applicable, are prepared, delivered and reviewed with physician/APPs, reviewing financial and wRVU performance with providers in person or via video/call on a monthly basis or on a more frequent basis with providers who request or need more frequent and additional data and feedback to improve access to care for the community.
  • Attend weekly HSC Physician Services meetings and other HSC Physician Services meetings as necessary. If unable to attend, prior notification to RVP and AVP-Operations prior to the meeting. Attend Annual Physician Services meetings.
  • Conduct Quarterly Physician Group (all providers) meetings.
  • At least Quarterly, review in person or via video/call with all Physicians/APPs their performance reports. Included, but not limited to, wRVU actual to employment agreement wRVU threshold, quality, patient experience and other provider performance related performance/feedback reports.
  • Prepare budgets, evaluate historical performance and generate goals for future achievement, and perform action planning as necessary for back to budget variances.
  • Monitor, report on and present financial performance for all assigned providers and clinics and collaborate with clinic leaders to ensure fiscal responsibility and adherence to annual clinic budgets.
  • Provide leadership to clinic managers, including performance management, coaching and talent development, with at least weekly communication.
  • Monitor clinics for efficiencies to reduce clinic investment to include, but not limited to, accounts receivable oversight, budgeting, charge capture, monthly operating report (MOR) preparation and budget oversight. Monitor practice startups to aid in building existing practice revenue through charge capture, fee schedules, and new programs.
  • Implement and effectively manage Market Plan for new patients, driving towards clinic access and growth.
  • Manage support staff within assigned clinic(s) within primary market. Responsible for performance reviews and other HR related matters
  • Works in collaboration with other Market Directors in the region.
  • Accountable for ensuring compliance with all Physician/APP employment agreements and professional services agreements contract terms.
  • Responsible for validating all clinics, employees, Physicians/APPs are complying with all employee and patient safety requirements, Lifepoint policies, and HSC Physician Services guidelines. Escalate any concerns per policy and guidelines.
  • Negotiates physician/APP employment agreement terms, including a financial analysis or proformas for impact for new physicians/APPs and renewals of employment agreements and contracts. Balances financial implications of changes with internal equity and overall financial performance goals for the clinic.
  • Regular and reliable attendance.
  • Perform other duties as assigned.
  • Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
  • Access to and/or works with sensitive and/or confidential information.
  • Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

 

Benefits - Wide range of benefits options!

  • Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
  • HSA
  • 401(K) retirement plan contributions
  • Generous Paid Time Off
  • Accident & Critical Illness Insurance
  • Prescription Assistance with OptumRx
  • Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
  • Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
  • Free travel and entertainment discount program to ensure you enjoy your time away from work.

 

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!


Minimum Work Experience

  • Minimum of 10 years in physician practice management or similar healthcare setting, with specific leadership experience.

 

Minimum Education

  • Bachelor’s Degree; Or any equivalent combination of education, experience and training that provides the required knowledge, skill and abilities. Master’s Degree preferred for larger markets.

 

Certification

Certified Medical Practice Executive (CMPE) or FACMPE is preferred.


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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