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Patient Services Coordinator- Carpenter Cancer Center

Gallatin, Tennessee

Req ID 7457-12386 Post Date Mar. 12, 2025 CategoryAdministrative FacilityHighpoint Health – Sumner
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Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions to Radiation Oncology.

Reports to: Office Manager

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
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Distributes and explains forms, documents, and educational handouts to patients or family members.
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Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
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Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
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Maintains an acceptable registration error rate & collections goal.
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Schedules patients for follow-up appointments after completion of radiation treatments
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Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate
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Generates monthly quality assurance reports for cancelled or no-show patient appointments and documents information appropriately in the medical record.
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Trained to serve as back up to the Operations Facilitator.

Minimum Education
High school diploma or equivalent - Required
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Minimum Education
Two years college or medical office specialist education - Preferred
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Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance.
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Minimum Work Experience
Minimum six (6) months medical office/hospital business experience in insurance billing procedures - Required.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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