Front Office/Admin Receptionist HSV Clinic

ESSENTIAL DUTIES AND RESPONSIBILITIES:
These functions are not intended to be an exhaustive list of all responsibilities, duties and requirements of the job.  Other functions may be assigned as business conditions change.

1. Front Office receptionist duties. Answers incoming phone calls, patient inquiries and customer care interaction. Perform general administrative patient care duties including scheduling, check-in/check-out procedures, and overseeing patient satisfaction within clinic; confirm patient information for accurate patient treatment and insurance filing.  As well as maintaining patient confidentiality.

2. Process medical insurance payments. Verify insurance eligibility prior to patient visit. Process copayments. Collect payments from patients and accurately apply to the patient account.

3. Electronic Medical Records (EMR). Knowledge and performance in applicable EMR systems and computer programs.

4. Knowledge of CPT Coding. Works with doctors, nurses, patients, insurance and business office as needed to resolve any coding issues or questions that arise to ensure claim is paid appropriately. Works the missing charges report in practice management system. Applies CPT and diagnosis codes to services performed at HAFC. Follows procedures to make sure coding is accurate and compliant. As needed, consult with patients regarding processing of fees, office procedures, and oversee patient satisfaction within clinic as needed.

5. Time Management/ Productivity. Consistently coordinates work to achieve maximum productivity and efficiency during the assigned shift. Responsible for the completion of all daily activities required during the assigned shift. Lunches and breaks should be scheduled around patient and department needs for that shift.

6. Patient/ Work Satisfaction. Consistently is on time and ready to work at the start of the shift. Does not abuse or take advantage of sick or personal time off. Takes corrective action to prevent reoccurring absences. Demonstrates willingness to assist co-workers whenever needed. Maintains a good rapport with all patient care personnel and other departments requiring frequent interaction and coordination of efforts. Adapts to altered work patterns whenever needed. Assist with scheduling needs. Communicates self and staff concerns, through proper written and verbal channels. Always greets patients in a courteous and respectful manner. Responds to patients with empathy and positive interpersonal skills. Consistently handles all requests with a positive attitude. Completes work left from previous shift, and assist others as requested and permitted. Willingly accepts work that needs to be completed along with completion of assigned work. Always appears well groomed and observes the hospital dress code. Follows service satisfaction guidelines set by the hospital as well as department guidelines.

7. Other duties as assigned. Maintain clean and orderly working environment, including patient waiting room and reception area, monitoring restrooms and report needed attention or repairs. Review and assist managing clinical inboxes assigned to you.

SUPERVISORY RESPONSIBILITIES: N/A

QUALIFICATIONS:
To perform this job successfully, an individual must be able to learn and perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:
Prefer at least 1-2 years of experience working within a medical office environment and/or 2-3 years of customer service experience.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret technical journals, reports and documents.  Ability to respond to common inquiries or complaints from patients, radiologists, physicians, vendors, agencies, or management. 

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume.  Ability to apply concepts of math.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

OTHER SKILLS AND ABILITIES:
Understanding of complexity the practice and record retention required.  Understanding of physician and staff relationships in a fast paced environment.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; use computer, reach with hands and arms, stand, walk and lift up to 50 pounds. 

Specific vision abilities required by this job include close vision, peripheral vision, and focus adjustment.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee typically works in a medical office environment.  The noise level in the work environment is usually moderate.